Shipping policy
SHIPPING POLICY
At Personalizey.com, every product is made especially for you. Because our items are personalized and made on demand, production and delivery times are slightly longer than standard retail products.
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1. PRODUCTION TIME (PROCESSING)
All personalized orders require 2–5 BUSINESS DAYS for:
• Personalization and artwork setup
• Manufacturing
• Quality check and packaging
Production time may be longer during holidays or high-volume periods.
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2. SHIPPING TIMES
We ship worldwide using trusted fulfillment partners.
ESTIMATED DELIVERY TIME = Processing Time + Shipping Time
STANDARD SHIPPING TIMES:
📍 USA: 7–15 business days
📍 Canada: 7–15 business days
📍 UK: 7–15 business days
📍 EU Countries: 7–15 business days
📍 Australia: 7–15 business days
📍 All Other Countries: 7–20 business days
⚠️ PLEASE NOTE:
• Actual delivery time may vary depending on customs, weather, or local carriers
• International shipments may take additional days due to customs processing
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3. ORDER TRACKING
Once your order ships, you will automatically receive an email with a tracking number.
If you don't see it, please check your spam folder.
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4. DELAYED OR LOST PACKAGES
If your order has not been received within 30 DAYS from the shipping date, please contact us at:
📧 contact.personalizey@gmail.com
We will investigate the issue and can provide a replacement or refund.
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5. INCORRECT ADDRESS
• Please make sure your shipping details are correct at checkout
• Orders with incorrect or incomplete addresses may be delayed or returned
• If you need to correct an address, contact us within 2 HOURS after placing your order
⚠️ Personalizey.com is not responsible for packages lost due to incorrect addresses provided by the customer.
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6. CUSTOMS & IMPORT FEES
Some countries may charge customs fees or taxes upon delivery. These charges are the responsibility of the customer, and we do not control or estimate them.
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🎄 HOLIDAY SEASON NOTICE
During peak seasons (Valentine's Day, Mother's Day, Father's Day, Black Friday, Christmas, etc.), production and shipping times may be slightly longer. We recommend ordering early.
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CONTACT US
If you have any questions about shipping, feel free to reach us at:
📧 contact.personalizey@gmail.com
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