Check your item
When your order arrives, confirm the personalization, product, and condition of the item.
Our promise
Personalized with care. Supported if something goes wrong.
A personalized gift should arrive the way you expected it to. If it does not, tell us and give us the details we need to help.
Send the details
If there is a problem, contact us with your order number and clear photos showing what is wrong.
We review it
For a qualifying damaged, defective, or incorrect order, we can arrange a replacement or full refund without requiring a return.
Covered problems
When to contact us
We can help with
- An item that arrives damaged
- A manufacturing or print defect
- An incorrect product or personalization compared with the submitted order
- An order that needs delivery support after the expected timeframe
Personalized orders are different
Custom products are made specifically for the details submitted at checkout. Changes of mind, customer-entered personalization errors, and selected size or variant preferences are generally not returnable after production has started.
Tip: If your request is about damage, printing, or an incorrect item, clear photos make it much easier for support to review your case quickly.
Need us to look at an order?
Send your order number, the email used at checkout, and photos if the issue is visible.
