At Personalizey, we work around the clock to ensure your custom order is created and delivered as quickly as possible.

Our typical processing and shipping times are:

• 10–20 business days for US orders
• 15–25 business days for international orders

(These estimates may vary if there are unexpected postal or customs delays.)

Once your order ships, you will receive an email with your tracking information. Please check your spam/junk folder if you don't see it in your inbox.

For full details, please visit our Shipping & Delivery page.

Tracking updates usually appear within 48–96 hours after you receive your tracking number.

This delay is normal—most carriers show the first tracking event only after the package has been scanned at the local facility.

Note: Some carriers may take longer to update tracking, especially for items like t-shirts, posters, canvas prints, or mugs.

We understand how frustrating it can be when tracking doesn't update right away. During busy seasons, it's common for packages to move through the system with limited scans.

Please rest assured—your order is still on its way and will be delivered within our stated timeframe.

Tracking delays can occur due to:

• Weather conditions
• Customs processing
• Carrier backlogs
• Seasonal volume

If your tracking has not updated for 10–15 days, please reach out to us via Contact Us so we can assist you promptly.