Order updates

Track Your Order

Enter your order details below to see the latest shipment status, carrier updates, and delivery progress.

Live shipment tracking

Track your shipment

Search with your order number and the email address or phone number used at checkout, or choose Tracking Number and enter it directly.

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Where to find these details: Your order number is in your order-confirmation email. Your tracking number is added to the shipping email after the carrier receives the parcel.

Stage 1Order confirmed

Your order details and personalization have been received.

Stage 2In production

Allow 2–5 business days for your personalized item to be produced before shipping.

Stage 3Shipped

Your tracking link is emailed after dispatch. Carrier scans may not appear immediately.

Estimated timing for United States

Production + shipping

10–13 business days

2–5 business days production + 5–8 business days shipping.

Need the full breakdown?Shipping guide
Tracking FAQ

Common tracking questions

I received a tracking number, but it shows no movement

This can happen before the carrier records its first scan or while a parcel is moving between facilities. Check the same link again later before assuming the parcel is stuck.

Why are there gaps between tracking updates?

Tracking does not always update at every step. Weather, customs processing, carrier backlogs, and handoffs between delivery partners can create gaps between scans.

I cannot find my shipping email

Check the spam/junk folder for the email address used at checkout. If you still cannot find it after your production window, contact support with your order number and ordering email.

My order is beyond the estimated timeframe

If the order is beyond the delivery estimate shown above, contact us with your order number so we can review the shipment with you.

Still need help locating your order?

Send us your order number and the email address used at checkout.