Production
Your personalized item is prepared and produced. Allow 2–5 business days before shipping.
Delivery guide
Shipping & Returns
Clear timing for personalized orders: production first, then shipping. The estimate below follows the same delivery timing shown on our product pages.
Your current destination
Canada
11–15 business daysEstimated total: 5 business days production + 6–10 business days shipping.
Production time5 business days
Timing by destination
Production + shipping estimates
Business days exclude weekends. Carrier, customs, severe weather, and peak-season delays can occasionally add time after dispatch.
| Destination | Production | Shipping | Estimated total |
|---|---|---|---|
| United States | 2–5 business days | 5–8 business days | 10–13 business days |
| United Kingdom | 2–5 business days | 5–8 business days | 10–13 business days |
| All other supported destinations | 2–5 business days | 6–10 business days | 11–12–5 business days |
These are delivery estimates, not guaranteed arrival dates. The product page shows an arrival estimate for the shopper’s selected destination using the same timing rules.
What happens after checkout
From personalization to delivery
Dispatch & tracking
When the package leaves production, tracking information is sent to the email used at checkout.
Carrier delivery
The carrier transports the parcel to your destination. Tracking can take time to show its first scan.
Personalized-item returns
If something is wrong, we’ll help make it right
Damaged, defective, or incorrect item
Contact us with your order number and clear photos of the issue. For a qualifying problem, we can arrange a replacement or full refund, and no return is needed.
Change of mind or personalization choice
Because personalized products are made specifically for your order, we generally cannot accept returns for a change of mind, a customer-submitted personalization choice, or a variant choice once production has started.
Shipping FAQ
Useful to know
When will I receive tracking?
Tracking is sent after production, when the order has been dispatched. Personalized production takes 2–5 business days.
Why has my tracking not updated yet?
A carrier may need time to scan a newly dispatched parcel. International parcels can also have gaps between tracking events while moving between facilities or customs.
Can an order arrive earlier than the estimate?
Yes. Delivery can be faster than the upper end of the estimate. The arrival information on the product page is designed to show the current destination estimate before purchase.
